The Black Berkey® Elements remove heavy metals. They are not designed to remove mineral salts. Water softeners use an additive process to add mineral salts to the source water. Black Berkey Elements do not extract these salts from the water. For Berkey owners with water softeners, we recommend bypassing your water softener to get your drinking water. Water softeners typically have a bypass valve or a pre-water softener access to get water before it passes through your softener. Using softened water with your Black Berkey® Elements may significantly decrease their life and will void the manufacturer’s warranty.
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Our Exclusive Lifetime warranty for Berkey Water Filtration Systems ensures replacement of all Berkey canisters, spigots, washers, and wing nuts that fail due to faulty materials or workmanship. These items may be returned to us and we will send you new replacement items. There is no need to register with us; this warranty applies to any system purchased on our web site at www.usaberkeyfilters.com or over the phone on or after January 1, 2019.
This warranty does not cover damage caused by carelessness, accidents, or abuse of the system. Filters have a separate warranty. This Exclusive Lifetime warranty exists in addition to all other stated warranties on Berkey Systems.
To take advantage of your lifetime warranty on Berkey canisters, spigots, washers, or wing nuts, contact us at 877-886-3653. If possible, please have your receipt handy. Once you have reported the issue, you will be asked to ship the damaged parts to us. We will process the claim and, if it’s approved, ship the replacement parts to you within one business day. All shipping will be at the customer’s expense.
All other items have a manufacturer’s warranty of at least 90 days, and some are up to a year. If an item breaks due to a manufacturer defect, please call us at 877-886-3653.
