Our Exclusive Lifetime warranty for Berkey Water Filtration Systems ensures replacement of all Berkey canisters, spigots, washers, and wing nuts that fail due to faulty materials or workmanship. These items may be returned to us and we will send you new replacement items. There is no need to register with us; this warranty applies to any system purchased on our web site at www.usaberkeyfilters.com or over the phone at (888) 213-3394
This warranty does not cover damage caused by carelessness, accidents, or abuse of the system. Filters have a separate warranty. This Exclusive Lifetime warranty exists in addition to all other stated warranties on Berkey Systems and takes effect at the expiration of the manufacturer's warranty.
To take advantage of your lifetime warranty on Berkey canisters, spigots, washers, or wing nuts, contact us at (888) 213-3394. If possible, please have your receipt handy. Once you have reported the issue, you will be asked to ship the damaged parts to us. We will process the claim and, if it’s approved, ship the replacement parts to you at no cost to you (to lower 48 states). All shipping will be at the customer’s expense.
All other items have a manufacturer’s warranty of at least 90 days, and some are up to a year. If an item breaks due to a manufacturer defect, please call us at (888) 213-3394.
Do Berkey® Water Purification Systems Have a manufacturer’s Warranty?
Yes, the Berkey® Water Purification Systems do hold a manufacturer’s warranty (see below). As an Authorized Dealer of Berkey® Water Purification products, please contact us if you believe your Berkey® product might require warranty service with the manufacturer. If it appears that you do need warranty service, we will direct you to contact New Millennium Concepts, Ltd. directly and provide the appropriate documentation (Download Form HERE) and they will be able to support your warranty claim.
What is the Warranty on Berkey® Products?
New Millennium Concepts, Ltd. stands behind their products and offers direct-warranty service with customers of all Authorized Dealers of their Berkey® products.
The Black Berkey® purification elements have a two-year prorated warranty calculated in six months intervals. Their guarantee is prorated similar to the guarantee on tire tread. In other words, if you have used the filter elements for six months, 75% of the guarantee still applies and so you can get a replacement set for 25% of the normal cost. It is recommended that customers inspect and test their Berkey® products upon receipt, prior to placing them into storage. This will ensure that the items are performing as designed within the warranty period.
The Berkey® systems themselves and their components have a six-month warranty as stated below.
General Warranty Information
New Millennium Concepts, Ltd. warrants this product to be free from defects in materials and workmanship for a period of 6 months from date of purchase. Black Berkey® purification elements have a two-year prorated warranty calculated in six months intervals. New Millennium Concepts, Ltd. will replace or repair any product that it deems is not properly functioning during the stated warranty period. Relief under this warranty is limited to the replacement or repair of defective materials or workmanship only. New Millennium Concepts, Ltd. shall not be held liable for incidental or consequential damage to personal property from, but not limited to, a defective unit, improper use, abuse, accident, or neglect, etc. No warranty will apply to units which have been used for purposes not intended, which have been altered so as, in the manufacturers judgment, to affect adversely its performance. This warranty is for the original retail purchaser only, and cannot be transferred. Repair or replacement of parts will be made upon delivery to manufacturer's plant or authorized service dealer at customer's expense. The laws of the State of Texas, USA, will govern any disputes regarding this warranty or claim made. This warranty, which is given expressly in lieu of all warranties, expressed or implied, or merchantability and fitness for a particular purpose, constitutes the only warranty made by New Millennium Concepts, Ltd.
New Millennium Concepts, Ltd. 888-803-4438