We want your purchase to meet your satisfaction. To this end, we offer the following:
- Exchanges for items that arrive damaged within 10 days of purchase.
- A warranty on Berkey spigots, chambers, and knobs for the lifetime of the filter system.
- Refund of the purchase price (minus a restocking fee) within 90 days of purchase if you wish to return an unused, working item that is in resalable condition. We consider returns on a case-by-case basis, and are flexible to take into consideration the individual circumstances of each case.
Returns are processed within 1–2 weeks. Refunds are issued to the original credit card that was used to complete the original transaction.
Items that are used or damaged by the buyer will not be eligible for returns, credit, or a refund. Furthermore, promotional items and giveaways may not be returned or exchanged for refunds or credit.
Question: My purchase arrived damaged or not in working condition?
If the item you purchased arrived damaged or otherwise in non-working condition, we will work to have the damaged item replaced, or covered under warranty service. In situations where we are unable to reasonably replace the damaged product, or when warranty service is not possible, we can issue a refund. Whether a full or partial refund is issued depends on many factors. In order take advantage of this policy, you must inform us of the damage or defect within 7 days of having received the item. We will contact the shipping company or manufacturer as necessary to resolve the issue and craft the solution.
Undeliverable or Refused Packages
Undeliverable or refused packages happen despite our best efforts. We strive to make every experience a pleasant one for all our customers and proactively monitor shipments. When we can we send emails to advise you of actionable issues.
The need to Refuse Delivery or request a Return to Sender happens, simply contact any of our friendly Berkey Associates to determine if an RMA or order cancellation is possible.
Unexpected packages returned to us will incur up to $20.00 return fee imposed by the carrier and up to a 20% handling fee. These fees will be deducted from the amount refunded.
I haven’t used my purchase and would like to return it
If you want to return an unused, undamaged, working item that can be resold, you may do so for any reason within 90 days of purchase. We will provide a refund of the amount you paid, minus a restocking fee (15% of the product’s full retail price, capping at $75). We charge a restocking fee in order to cover our costs involved in shipping, administration, and the manufacturer’s restocking fees.
In order to return an unused item, it must be sealed in the original, unopened packaging and include all original content. Once the item is evaluated and determined to be in resalable condition and free of manufacturing defects and damage, your refund will be applied to the credit card or PayPal account used to complete the original purchase. If an item is not received in new and unused condition, then a return/refund will not be processed for the item and it will be returned to the customer.
How to make a return:
- an item that arrived damaged or not in working condition
- an item that is unused, undamaged, and resalable, or
- an item that is covered under our warranty,
please contact us at 888-213-3394 to place your return request. If possible, please have your receipt handy.
Once you receive confirmation to proceed with the return, we will email you the return shipping address. Shipping costs will be at your expense.
Returns are processed within 1 – 2 weeks. Refunds are issued to the original credit card or PayPal account that was used to complete the original transaction.
Still have a question not answered here? Feel free to call or Contact us for more info.