One of the most common questions we have been asked in the last 15 years has to do with “Why does my Berkey water have a high TDS reading? Doesn’t that mean that the filters aren’t working?” That’s a great question, so let’s talk about it! First, just what is a TDS meter and what […]
Here’s a quick & easy Berkey® Tip for storing your Black Berkey® Elements (the same can be done with the PF-2™ Fluoride & Arsenic Reduction Elements) when you’re heading out of town for a few days or a couple of weeks. Make room in your refrigerator to store the container that will house your Black […]
Our Exclusive Lifetime warranty for Berkey Water Filtration Systems ensures replacement of all Berkey canisters, spigots, washers, and wing nuts that fail due to faulty materials or workmanship. These items may be returned to us and we will send you new replacement items. There is no need to register with us; this warranty applies to any system purchased on our web site at www.usaberkeyfilters.com or over the phone on or after January 1, 2019.
This warranty does not cover damage caused by carelessness, accidents, or abuse of the system. Filters have a separate warranty. This Exclusive Lifetime warranty exists in addition to all other stated warranties on Berkey Systems.
To take advantage of your lifetime warranty on Berkey canisters, spigots, washers, or wing nuts, contact us at 877-886-3653. If possible, please have your receipt handy. Once you have reported the issue, you will be asked to ship the damaged parts to us. We will process the claim and, if it’s approved, ship the replacement parts to you within one business day. All shipping will be at the customer’s expense.
All other items have a manufacturer’s warranty of at least 90 days, and some are up to a year. If an item breaks due to a manufacturer defect, please call us at 877-886-3653.
